Shipping & Return

Shipping Policy

All our artificial flowers, preserved flowers, faux plants, and floral arrangements are carefully packaged and shipped directly from our studio in China. Each order is processed within 2–4 business days.

Estimated Delivery Time

  • USA: 7–12 business days
  • UK & Europe: 8–15 business days
  • Australia & New Zealand: 7–14 business days
  • Canada: 9–16 business days
  • Asia (Japan, Singapore, South Korea, etc.): 5–10 business days

Shipping Information

Due to the high cost of international shipping, some artificial flower stems may be gently bent or folded during packaging to ensure safe delivery. Simply adjust and straighten them upon arrival — this will not affect their appearance or use.

Once your order has been shipped, you will receive an email with a tracking number, allowing you to track your package in real time.

Return & Refund Policy

Eligible for Return/Refund

  • Wrong item received
  • Damaged during transit
  • Significant quality issues
  • Change of mind / don’t like

Return window: Within 30 days from the delivery date.

Return Address

Room 505, Building 1, Antai International Plaza, Yantai Road, Donggang District, Rizhao, Shandong, China

Who Pays the Return Shipping?

Scenario Resolution Return Shipping Cost
Wrong item received Full refund or free replacement We pay 100%
Damaged during transit Full refund or free replacement We pay 100%
Significant quality issues Full refund or free replacement We pay 100%
Change of mind / don’t like Return for refund (item in resellable condition) Cost sharing: we cover most (~70%), customer ~30%.

No-Return Solutions (Most Cases)

  • Full refund
  • Partial refund
  • Replacement (if available)

Items Not Eligible for Return

  • Customized floral arrangements
  • Used or unsealed scented items
  • Final sale or clearance items

Refund Timeline

  • Refund processed within 5–10 business days once approved.
  • Shipping fees refunded only if caused by our error.

Last updated: September 24, 2025