FAQs

Frequently Asked Questions

1) Products & Care

Are they “artificial”, “faux”, or “preserved” flowers?
All three terms are commonly used. We specialize in premium artificial flowers, preserved flowers, and faux plants that look realistic and last for years.
How can I style the arrangement to look natural?
Our stems are flexible—gently bend or trim to create fullness and a natural shape.
Any simple steps for a DIY bouquet?
  1. Start with greenery as the base
  2. Add focal blooms
  3. Layer accent flowers for depth
  4. Place in a fitting vase and adjust
What do the materials feel like?
Some designs use real-touch petals for lifelike texture; others are slightly firmer but equally realistic visually.
Are they suitable for outdoor use?
We recommend indoor placement and avoiding prolonged direct sunlight to extend longevity.
How do I clean and care for them?
Dust gently with a soft cloth or a cool hairdryer setting. Use a soft brush for crevices. Avoid washing and chemical cleaners.
What are the benefits of artificial flowers?
  • Low maintenance, long-lasting
  • Seasonless beauty
  • Consistent look year-round
  • Family & pet friendly
  • More economical over time
Do items require assembly? Are they kid/pet safe?
Single stems arrive ready to use; some large pieces may need simple slot-in assembly. Materials are non-toxic and home-safe.

2) Orders & Shipping

Where do you ship and how fast do you dispatch?
We ship to most countries and dispatch within 2–4 business days. Holiday peaks may add a short delay.
What are the estimated delivery times?
Standard
USA: 7–12 business days
UK / Europe: 8–15 business days
Selected Asia regions: 5–10 business days

Express
USA: 4–8 business days
UK / Europe: 4–8 business days
Selected Asia regions: 3–6 business days
Why might stems arrive slightly bent?
To reduce international shipping costs, some stems may be gently bent for packaging. Simply reshape after unpacking—appearance and function won’t be affected.
How do I track my order?
You’ll receive an email with your tracking number once the order ships.

3) Returns & Refunds

What qualifies for a return or refund?
Wrong item received, damaged in transit, or significant quality issues are eligible.
What is the return window and do I need to ship items back?
Contact us within 30 days of delivery. In most cases, returns aren’t required due to international shipping costs—we can offer a full refund, partial refund, or a replacement.
How long do refunds take?
Once approved, refunds are processed within 5–10 business days to your original payment method. Shipping fees are non-refundable unless the issue is on our end.

4) More Help

Still need assistance?
Email us at service@everblooma.com with your order number. We aim to reply within 24–48 business hours.